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Return Policy

Returns is a scheme provided by Tube Investments India Limited directly under this policy. Kindly check the respective item's applicable return/replacement policy on the product page for any exceptions to the table below.

 

Returns ,Cancellation & Exchange Policy

 

Adult Range

Kids Range

Shipping & Packing

Rs 500 x 2 = Rs 1000

Rs 500 x 2 = Rs 1000

Dismantling

Rs 500

Rs 500

Total

Rs 1500

Rs 1500

     

Returns

Case 1

After assembly , customer not satisfied & bike remains unused

100% refund less shipping -to & fro

Case 2

Within 7 days of delivery & assembly, without any wear & tear loss

Refund after deduction of shipping, packing & dismantle as per table

Case 3

After 7 days of delivery & assembly, with any wear & tear loss

No refund /returns

 

Cancellation

Case 1

Before processing & dispatch

100% refund

Case 2

After dispatch & before delivery & assembly

Refund after deduction of shipping charges

Case 3

After delivery & assembly , Unless customer not satisfied can go for return policy

No cancellation

     

Exchange

Case 1

After assembly , customer size mismatch & bike remains unused

Refund & exchange with additional shipping cost Adult 1000/kid 750

Case 2

After delivery & before assembly

refund & exchange with additional shipping cost Adult 1000/kid 750

Case 3

After Delivery & assembly & bikes used

No Exchange

 

During pick-up, your product will be checked for the following conditions:

 

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories, freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).

Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

 

The field executive may refuse to accept the return if any of the above conditions are not met.