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Warranty

The Steel frames and forks used in our bikes are guaranteed to be free of manufacturing defects, faulty materials, or workmanship and are guaranteed for defect or breakage for the lifetime of the bicycle. For other components used in the manufacture of the bicycles, please refer to the warranty framework on the opposite page.

 

During the stated periods of the guarantee any original components and frames which are found to be defective and classified as such by an authorised Dealer, in either workmanship or materials will be supplied through the authorised Dealer FREE of charge.

 

Transport and labour charges relating to the warranty supplied parts are not subject to the terms of this limited guarantee and are the responsibility of the owner.

 

This Guarantee as outlined about applies ONLY to the original purchaser, and is not transferable to another party, and applies only to products supplied by the manufacturer, which are not altered in any way from original specifications. When obtaining service under the guarantee it is essential that you provide original proof of purchase to the approved Dealer to obtain this service. This guarantee does not cover failure due to activities including: Competitions or any type of stunt riding, Wheelies or jumping or general misuse, including failure due to lack of general maintenance as outlined in these instruction manuals. This guarantee is in addition to your statutory rights.

 

WARRANTY FRAMEWORK

 

The warranty falls within the scope of a legal framework that differ from country to country and between custom zones. It’s always the legal system that applies to the legal minimum. BROOKS‘s contractual warranty is applicable when it is more advantageous

 

Components Group

Warranty Issue

Maintenance

Time Period

Frame

For any manufacturing defect or breakage  

Unessential

Lifetime

Rigid Fork

For any manufacturing defect or breakage  

Unessential

Lifetime

Suspension Fork

Seal and sliding rings wear and tear. Bleeding hydraulic system

Essential

1 Year

Damper

Seal and sliding rings wear and tear. Bleeding hydraulic system

Essential

1 Year

Handlebar/Stem

For any manufacturing defect

Unessential

3 Months

Saddle Clamp

For any manufacturing defect

Unessential

3 Months

Bells

For any manufacturing defect

Unessential

3 Months

Carriers

For any manufacturing defect

Unessential

3 Months

Mudguard

For any manufacturing defect

Unessential

3 Months

Kick Stand

Spring Damages

Essential

3 Months

Wheel

Buckling, Bearing wear and tear

Essential

3 Months

Tube/Tyres

Punctures wear and tear, Rubber product

Essential

No Warranty

Paint/Decals

Scratches and deterioration in use

Unessential

1 Year

Drive Train

Chains, Cog, Sprockets, Cable and housing wear and tear

Essential

3 Months

Brake Set (Callipers and Levers)

For any manufacturing defect

Essential

1 Year

Brake Pads

Worn out

Essential

No Warranty

Headset

Bearing wear and tear

Essential

3 Months

Saddle

For any manufacturing defect

Unessential

3 Months

Pedals

Bearing wear and tear

Essential

3 Months

Saddle Post

For any manufacturing defect

Unessential

Lifetime

Crank Set

Thread worn out

Essential

3 Months